Frequently Asked Questions

Have questions? We’ve got you covered. Whether it’s technical queries, product training needs, or sharing feedback, we’re here to assist.

How does onboarding work?

We designed Wello Solutions Field Service’s trial onboarding experience to guide you through the most useful workflows and frequently used service processes, views, and communication frameworks.
In addition, we offer dedicated Success and support packages that can be added to any plan for customers interested in a more bespoke onboarding experience.

What integrations do you support?

We integrate with 3000+ software solutions and apps allowing you to build your own field service ecosystem. From integration with ERP’s to SMS services or knowledge-base solutions.

How do I purchase? What forms of payment do you accept – credit card and/or invoicing?

You can buy our Start, Advanced, Professional, or Enterprise plans through Wello Solutions Field Service’s billing page using all major credit cards or SEPA Direct Debit. To purchase the Enterprise plan, please contact our sales team to get set up on invoicing.

Is my data secure?

Yes, your data is safe with us. The security and privacy of your data is our number one priority. We perform regular security testing, work with third-party security specialists, and host our platform on the highly secure Microsoft Azure cloud.

What are the different roles and their associated access? Which roles do I pay for?

Customers pay for the number of administrators and technicians using Wello Solutions. An administrator has full access to every detail of the field service process. Administrators can also manage users, integrations, settings, and billing. A technician has full access to the mobile app.
Every Wello Solutions Field Service plan also gives access to back-office users and subcontractors. Back-office users can prepare, plan, and follow up on every work order, but cannot edit field service processes or settings.
A subcontractor has access to the mobile app that is adapted to its subcontractor status.

Do you offer discounts for nonprofits?

Yes, we provide discounts for charitable nonprofits. For more information, contact us.

Can I cancel at any time?

You can cancel any time before renewal. Cancellation is not immediate but goes into effect at the end of your current subscription.

Didn’t find what you were looking for?

Drop us an email at hello@localhost or chat with us via our helpdesk support channel.